- All payment must be submitted through the website.
- Full payment is required in order for any service to begin :
- IMPORTANT: As I provide a digital service , ALL PAYMENTS ARE NON-REFUNDABLE , this also includes 50% deposits. Refunds will only be given in the event TROPHYBRANDING cancels.
- NO REFUNDS / EXCHNAGES.
- If for any reason you wish to cancel a chosen service , please contact TROPHYBRANDING and options will be discussed.
- All drafts will be sent with a watermark of TROPHYBRANDING.
- You will be entitled to 5 Free revisions/changes { colour , font , positioning etc} , after this revisions will be £5 charge.
- If you would like a complete full redesign of your chosen service/concept there will be a 50% charge of the original price of the service.
- Once you have approved your design and final files are sent no more changes can be made and will be an additional charge if needed.
- All final files will be sent either by .jpg , .png or .pdf
- As a client it is your responsibility to do the following.
1. Communicate in a timely and respectful manner :
- All concept information must be submitted within 1 week of booking , if this is not done there will be a £10 late fee in order for your design to be started.
- If a client fails to respond to communicate with TROPHYBRANDING within 14 days , there will be a £10 fee and possible cancellation of services.
- If as a client you become difficult to work with or fail to respond to communication , Your service will be cancelled.
2. Detailed concept and instructions.
- TROPHYBRANDING does not freestyle , clients must have a concept , inspiration or a mood-board submitted before working.
- Spelling and Grammar is not TROPHYBRANDING responsibility. Please spell check all work before submitting any email/forms. Once final files have been sent any changes will be an additional charge.
3. Social Media Content
- By booking my services , TROPHYBRANDING has the right to post any content made and designed within the process.
